We had a problem with one of our over-the-air signals for the network TBD which resulted in an outage from 1/18 14:00 EST to 1/20 09:00 EST. Service has been restored. We apologize for any inconvenience.
6:37PM PST – 1/15/20 – This maintenance was not planned. We’re investigating an issue that is impacting AdSphere at this hour. We hope to resolve the issue and/or provide more information soon.
Update – We determined the root cause was a bad piece of code that was causing the database server to become overloaded. The issue was fully resolved by about 8PM PST on 1/15/20. We apologize for any inconvenience.
Yesterday 1/6/20 at 5:30AM ET we had one of our capture servers go offline which impacted airing detections on 8 networks through 1/7/20 at 1:50AM ET. While this server is back online and functioning normally, we are still working to determine the causes of the issue. We apologize for the loss of data during the offline period on the following networks:
Great American Country, HGTV, IFC, Inspiration, Lifetime, Lifetime Real Women, Logo, and Military History.
There was a recent issue with the Youtoo America feed. Service was interrupted on 12/18 at 1:30pm EST and was restored on 12/23 at 6:30am EST. We apologize for any inconvenience.
We had an issue today which has impacted 8 networks. No airings have been lost but reporting is behind. We expect the system to catch up in the next 24 hours at which time all airings should be reflected and reporting times returned to normal on these 8 networks:
Great American Country, HGTV, IFC, Inspiration, Lifetime, Lifetime Real Women, Logo, and Military History
We apologize for any inconvenience.
Update 12/14 – It is taking the system longer to catch up and report airings on the above 8 networks than originally thought. We are hoping the system will catch up over the weekend.
Update 12/16 – System was able to catch up over the weekend. 🙂
A new build was pushed today to production and it appears to have caused a bug with the REPORTS TAB for some users. When clicked on, it fails to load and then locks up session. As of 7:00AM PST the development team is working on a fix and/or possible reverting back to prior build.
Update at 7:18AM – Process of reverting back to prior build should be completed by 7:25AM. If anyone has issues with report tab, please try logging out and logging back in to reset to prior build.
DRMetrix is updating Q3 rates to “actuals” today. To learn more about this process, which takes place once a quarter, please click here and review the section “Projected Rates vs. Actuals”. The ETL was paused on Sunday 11/24 at 3:50PM ET. Reporting will be delayed until the ETL is back online and caught up. Our goal is to have things back to normal by 3AM ET Monday 11/25.
DRMetrix’s ETL went offline yesterday and the system will be behind today processing airings as it catches up. As of 6:56AM PST the system is running a few hours behind in reporting airings. Will advise as more information becomes available.
Update at 3:35PM EST. – Progress is being made but the ETL is still about 13 hours behind. We estimate it will be caught up in the next 2 – 6 hours and back on proper schedule.
A capture server malfunctioned impacting Cozi, Ion Plus, Qubo, TBD, and youtoo America detections from 11/11 at 20:00 EST through 11/13 at 04:00 EST. We apologize for this issue.
Our network signal provider has scheduled a maintenance window from 12A – 5A the morning of 11/8/2019 which will cause network feeds to be offline. We’re told this is a worse case estimate of the maintenance window and that it will hopefully be for a lesser duration. We apologize for any inconvenience this may cause.
Update at 9:18AM. – This morning’s maintenance window was 2-2.5 hours in total off and on through the 5 hour planned period.