System Update – 11/30/18

12:08PM EST

We have been alerted to issues occuring in AdSphere where reports are not running properly and error messages are being thrown.  We have alerted our technical teams and they are in the process of troubleshooting.  It may be an issue with the database server and hopefully it can be resolved quickly.

More details to follow.  We apologize for the inconvenience.

1:00PM EST

System are back to normal after reboot of SQL and production servers.  Underlying causes for initial problem are still being investigated.

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Friday – August 24th Update

We are experiencing a signal outage that began on 8/24/18 at 4:41pm EDT.  It appears to be affecting A&E Networks including Lifetime Movie, Lifetime, A&E, History, FYI,  and Viceland.  We are waiting on signal restoration.

Status Update:  All signals restored.

Start date and time, 8/24/18 4:41pm EDT
End date and time, 8/24/18 5:45pm EDT

We will not have airings during these times for the aforementioned networks.   We apologize for any inconvenience.

Wednesday – August 8th Update

Wow, we are having a slew of bad luck with our diginet feeds this month.  Unrelated to the problems that affected some of our diginet feeds earlier in the week, yesterday we lost one of our Charge! feeds due equipment failure issues at the broadcaster.  We are hoping to have the signal back in the next day or two as the broadcaster fixes their issues.  We apologize for the inconvenience.  More details to follow.

August 16th update – We finally got the Charge! feed issue resolved shortly after midnight this morning.  One of the two broadcast feeds we require went offline due to a lightning strike on the broadcast tower on 8/7.  It took them until today to get their broadcast tower back online.   We’re hoping no more acts of God for awhile and we thank everyone for your patience.

Tuesday – August 7th Update

From 1AM – 5AM this morning, our provider had a technical issue with one of their routers causing us to lose feeds on the following networks:

For AdSphere:  TBD, CREATE, ION, CHARGE, ION LIFE, QUBO, HEROS, CW.

For AVS: The above networks in addition to ABC, NBC, CBS, and FOX feeds.

We apologize for our inability to report airings on these networks during this time frame.

Wednesday – August 1st Update

Bounce and Laff are offline since yesterday evening.  In the case of broadcast digital networks, DRMetrix monitors two affiliate feeds from different markets and compares the commercials between the two.  Commercials appearing at the same time in both markets are assumed to be national and reported.  In one of the two markets we’re monitoring the broadcast station carrying Bounce and Laff went offline due to equipment issues on their end.   We don’t have an ETA yet on when these signals will return to normal.  In the interim, we are actively working to find alternate feeds.   We will update when we have more details.  We apologize for any inconvenience.

Update 9:30PM – We were able to secure alternative feeds to get Bounce and Laff back online this evening.

Wednesday, July 25th Update

This morning it appears some campaigns for last week are now showing local DPI break airings while others are still showing 100% national.  Something is still not right and I’ll provide an update later this morning when I know more.  We did determine and resolve the underlying reason for this problem so that it will not happen again.  We are still working to fix last week’s data.

Update 11:00AM PDT.  At this time, last week data is now correctly showing local DPI airings.  Thank you to everyone for your patience!

Monday, July 23 Update

We are aware of local airings displaying as national for last week.  We are currently investigating the issue and hope to have the local events updated later today.  We apologize for any inconvenience.

Update – We appreciate everyone’s patience.  The data for last week should be fixed by 3pm PDT today (7/24/18).  Apparently the update is taking longer than we anticipated.  We’re pretty darn sure it should be finished by Wednesday morning.  Our apologies.

Thursday, June 21st update

DRMetrix experienced a hardware issue with our storage array. The matter is still being investigated but we know a few of our capture servers were impacted and airing data was not captured on a group of networks during this time.

The following networks were down for approx 2 hours 21:45 to 23:45:

Charge, Heroes and Icons, Bounce, TBD, Laff, MLB, AXS, Bloomberg, BBCA, American Heroes, CMT Pure Country, Cozi, Qubo, Ion Life, Nick Toons, Big 10 Network.
We apologize for the loss of airings data during this window.  This issue with the storage array was stabilized last night although the underlying cause is still being determined.  Technitions will be working on it Thursday morning and more information will be forthcoming.
Update:  Issue was traced to one of our switches that did not fail but locked up causing issues with routing to the storage array. The switch was reset and everything appears to be functioning normal again.