System Status – 3/2/21

We are having some monitoring issues with Qubo and ION Plus which are OTA (Over The Air) digital broadcast networks. Unlike the vast majority of our networks that are monitored via commercial grade satellite feeds, DRMetrix monitors OTA networks by comparing the TV ads between two broadcast affiliates in different markets. We report any ads that match as to date/time as national ads. That said, should either of the two broadcast affiliates go offline, we can’t report airings. Over the past few days, we’ve encountered a couple of different issues with our Qubo and ION Plus affiliates. In the short term, these two networks will be offline while we work to remedy the issues. Long term, our community would be better served if the digital broadcast networks would allow us to monitor them via direct commercial grade feeds! We’d greatly appreciate if everyone could join us in encouraging these OTA networks to work directly with DRMetrix.

System Status – 2/10/21

What’s with the new email authentication?

We apologize for the inconvenience but we’ve had some issues related to unauthorized access to AdSphere. This can occur when someone changes employment and their Adsphere account is not deactivated by their employer. This has allowed some individuals to continue accessing Adsphere. We would invite all of our clients to occasionally audit their AdSphere users and deactivate non-employees.

When someone leaves a company, it is common for them to lose access to their corporate email address. So, as a catch all, we are asking for users to authenticate one time via email every six months.

We realize the some clients may have email delivery issues related to spam services blocking emails from drmetrix.com. That said, it’s important for these issues to be resolved by unblocking emails from drmetrix.com. This will also allow users to take full advantage of various features of AdSphere that rely on the ability to push reports to users via email. If you are having trouble receiving drmetrix.com emails, please check your local spam folder first. If you can’t locate our emails in your spam folder, then please ask your company email administrator to “white list” all emails coming from drmetrix.com. This way, none of your company users will be inconvenienced and everyone will be able to receive AdSphere tracking & alert emails as well as other automated email reports.

We thank everyone for their understanding and patience.

System Status – 2/2/21

7:30 PM EST – It appears there is a problem this late afternoon and we have technicians who will be on site to troubleshoot within the hour. The issue may be with our database server which is causing issues with our front end Adsphere, AVS, and DRMetrix.com websites. We anticipate the issue will be resolved soon. More updates to follow.

8:30 PM EST – All systems are back online. We apologize for any inconvenience.

System Status – 1/26/21

Email links not working?

Emails sent by AdSphere, with links to download excel reports, are not working for some users. When you click to download the report, Chrome is not always downloading the file. We understand that Chrome has recently made some changes that is causing the issue and we are currently working on a fix. In the interim, you can right click on the download links and choose the option to open the link in a new tab. This temporary work around will allow you to download any of our excel reports without issue.

System Status – 12/24/20

DRMetrix had a network capture server fail from 12/22/20 at 18:00 ET to 12/23/20 at 18:00 ET impacting 7 networks. Airing detections on the following networks were impacted: Viceland, History Channel, Science, USA Network, VH-1, WGN Superstation, and Women’s Entertainment. Systems that are in place to monitor and alert our team to such failures did not work as expected in this instance. We have investigated the cause and are making changes to these systems to help mitigate future occurrences. We sincerely apologize for any inconvenience caused.

System Status – 12/13/20

On 12/10 at 8am EST there was an outage impacting some Viacom networks caused by a satellite receiver issue. The outage was resolved by 9:30am EST. DRMetrix’s break type (DPI) signaling was also impacted and not fully restored until 9AM EST today. This will impact DPI break type flagging for this period of time on the following networks: BET, MTV2, Nickelodeon, TVLand, and Nick-At-Night. We apologize for any inconvenience caused.

System Update – 12/2/20

We updated the media rates for Q3 from Standard Media Index and the system fell behind processing all of the rate updates. Airings are delayed getting into AdSphere and AVS by about 9 hours as of 3pm ET today. We expect the system to catch up by the end of today. We apologize for any inconvenience.

System Update – 10/25/20

Over the past week, a couple of issues were brought to DRMetrix’s attention by a couple of our clients, which we greatly appreciate! Based on their feedback, we were able to isolate and correct an error that was made back in July that caused DRMetrix to misreport some airings in national ad breaks as running in DPI ad breaks. These errors going back to Q3 have been corrected in the AdSphere™ database. We were also able to correct some Q3 rate anomalies on ABC, Golf, and ESPN Deportes where the valuation of certain dayparts was too high. We have put some additional safeguards in place to prevent this from happening in the future. We apologize for any inconvenience and we appreciate the helpful feedback from those clients who brought these issues to our attention.