System Status – 11/8/2019

Our network signal provider has scheduled a maintenance window from 12A – 5A the morning of 11/8/2019 which will cause network feeds to be offline. We’re told this is a worse case estimate of the maintenance window and that it will hopefully be for a lesser duration. We apologize for any inconvenience this may cause.

Update at 9:18AM. – This morning’s maintenance window was 2-2.5 hours in total off and on through the 5 hour planned period.

System Status – 10/31/19

DRMetrix received word from our signal provider that they had a video issue occur between 1:30AM – 4:05AM EST today. They explained that there was a failure in their redundancy which allowed pixelation of signals to occur across all of our network feeds. Please be aware that ACR detections during this time were significantly impacted. We apologize for this inconvenience.

System Status – 7/28/19

Around 5:50AM on 7/26 we had a capture server malfunction which impacted 8 networks.   The issue was resolved on 7/27 around 2:50pm.  We were unable to capture detections during this timeframe on the following networks:

American Heroes
AXS TV
BBC America
Big 10 Network
Bloomberg
CMT Music
MLB Network
Nick Toons

We apologize for this inconvenience.  We are exploring ways to reduce the impact should a similar situation arise in the future.

System Status – 7/17/19

There is an issue affecting AdSphere this morning and we understand users are receiving timeout error messages.  We are currently investigating the issue and hope to have it resolved soon.  Updates will follow.  We apologize for the inconvenience.

Update – Some runaway queries were discovered and terminated.  We are still investigating the root cause but service has been restored.

System Status – 6/25/19

This TV and Grit are back online as of this past Sunday 6/23.

A recent programming bug caused airings in local DPi breaks not to be properly flagged.  These airings are incorrectly showing as national in Adsphere.  We anticipate that this issue will be fully remedied by tomorrow, 6/26, when all impacted airings will properly reflect whether they are national or local.  We apologize for the inconvenience!  This unfortunately impacted our weekly spend index rankings which will also be updated by tomorrow

 

System Status – 6/22/19

One of our over-the-air feeds for “This TV” has been offline since yesterday and we’re also experiencing issues with one of the over-the-air signals for “Grit ” which appears to be going offline on occasion.   The broadcast digital networks can be impacted by weather or technical issues more so than the commercial grade feeds we monitor via commercial grade satellite for all of the Cable Networks.   We’ll advise as soon as we have an ETA on full signal restoration for both This TV and Grit.

System Status – 6/3/19

We apologize for the recent issues with some of the broadcast digital networks.  As of today, all of the broadcast digital networks are back online.  Weather issues had some broadcast towers impacted so in some cases we had to switch to different market network affiliates to regain service.   We thank you for your patience and apologize for the inconvenience.

System Status – 5/23/19

Airings have been delayed today due to a bad query which has slowed down the ETL.  It’s an unfortunate case of human error and we apologize for it.  We’re looking into a solution that may help to prevent future similar occurrences.  The ETL should be caught up in the next few hours and then all airings for 5/22 & 5/23 will be up to date in the system.

CW Network came back online on 5/20.  Now we’re having an issue with Comet and Charge.  Monitoring the broadcast diginets over the air comes with its fair share of complications.  In this case, a broadcast tower was damaged due to weather which took one of our two dual broadcast feeds offline.

We will update when Comet and Charge are back online and apologize for the inconvenience.