System Status – 3/2/2020

We are investigating an issue with network log view this morning where the same airings data is being shown for all recent dates. This may have something to do with the recent leap year. We apologize for the inconvenience. More details to follow.

8:18AM update. Network Log View issue has been resolved. Turns out it was indeed related to leap year.

System Status – 2/16/20

Most of DRMetrix’s systems were back online and functioning normally as of 3AM this morning. Due to a catastrophic controller failure on our large storage array, DRMetrix systems went offline and were unable to capture airings data from approximately 11PM on 2/14 (Friday evening) through 3AM this morning. There are a few network capture servers that are still offline and being worked on today. We will be speaking with our hardware vendors to determine why redundancy measures failed and what can be done to prevent a controller failure like this in the future.

We sincerely apologize for the loss of airings data this weekend.

System Status – 2/15/20

DRMetrix encountered a catastrophic hardware failure late Friday evening. A controller on our main storage array malfunctioned and the system did not properly fail over to the redundant controller. We are still investigating why the built in redundancy failed. Service availability was affected through end of day Saturday. At this time, systems are back online and are catching up on the processing of airings. We are still determining the overall impacts of the hardware failure and whether or not any airings data was lost. More details will be posted when available.

System Status – 2/5/20

Our new February 2020 build was released today. The chat service we use, provided by a third party (Zoho), which allows our users to initiate chats for support inside of AdSphere, is not operating properly this morning. It appears Zoho is having an issue with their servers. While Zoho works to fix the issue, please email us at [email protected] if you have any issues with the new build and/or have questions. We apologize for any inconvenience and hope our chat feature will begin operating properly again soon!