System Status – 9/30/20

Systems are still in catch up mode following yesterday’s unexpected issues.  Not all networks are showing data per norm in network log view, some thumbnail images are offline, etc.  We understand that a lot of back data is still being processed as the servers are in catch up mode.  We anticipate a lot of progress will be made today and that hopefully data in AdSphere and AVS will quickly return to normal.  More details to follow.

Update 12:09AM ET – While many networks have returned to normal, along with airing level videos and thumbnail images, the system is still playing catch up on other networks that may not be showing recent airings.   We hope the system will finish processing back data and recent data on these lagging networks soon.

System Status – 9/29/20

DRMetrix is experiencing issues this morning at our main co-location data center that are impacting our services and others.  We are working to get AdSphere back online.  Thank you for your patience this morning.  Updates will be made available as soon as we know more.

Update 12:17PM ET – AdSphere services are back online.  Our co-location center experienced a critical power issue within their infrastructure early this morning that took some of our equipment offline.  We are working to bring all of our capture servers back online and are still assessing the situation and what impacts it may have had on our video feeds.  We expect some impact on our airing detections for today.  More information as it becomes available.

Update 7:55PM ET – We regret to inform that today’s issues impacted some of our video streams from 7:30a to 11:30a EST.  This will result in lost detections on some networks during this period of time.  We are waiting on full details from our provider as to what happened that caused the issue and what remedial steps will be taken to prevent another occurrence.  It is hard to express the frustration and disappointment we experience when something like this occurs and we offer our humble apologies.

System Status – 9/17/20

Some videos are not playing properly in AdSphere this morning.   There was a fix done overnight on another video related issue that is to blame and our development team is currently working to resolve the current issue as quickly as possible.

10:55AM PDT Update – Video playback issue has been resolved.  We apologize for any inconvenience.

System Status – 9/16/20

Our ETL is offline due to a technical issue that our team is working to resolve.  Airings will be delayed getting into AdSphere and AVS until the matter is resolved and the system catches up.  We apologize for this inconvenience.  More information will follow.

2:45PM PDT Update – The issue has been resolved and the ETL is in catch up mode.  Should be caught up in the next couple of hours.