We had a capture server malfunction impacting four OTT networks from 4AM EST on 2/23/20 until 2AM EST on 2/24/20. The networks impacted were Heroes & Icons, Laff, Bounce, and Charge. We apologize for any inconvenience caused.
Most of DRMetrix’s systems were back online and functioning normally as of 3AM this morning. Due to a catastrophic controller failure on our large storage array, DRMetrix systems went offline and were unable to capture airings data from approximately 11PM on 2/14 (Friday evening) through 3AM this morning. There are a few network capture servers that are still offline and being worked on today. We will be speaking with our hardware vendors to determine why redundancy measures failed and what can be done to prevent a controller failure like this in the future.
We sincerely apologize for the loss of airings data this weekend.
DRMetrix encountered a catastrophic hardware failure late Friday evening. A controller on our main storage array malfunctioned and the system did not properly fail over to the redundant controller. We are still investigating why the built in redundancy failed. Service availability was affected through end of day Saturday. At this time, systems are back online and are catching up on the processing of airings. We are still determining the overall impacts of the hardware failure and whether or not any airings data was lost. More details will be posted when available.
We had a network outage on DIY for 50 minutes today between 13:00 to 13:50 EST. Our apologies for any inconvenience.
Our new February 2020 build was released today. The chat service we use, provided by a third party (Zoho), which allows our users to initiate chats for support inside of AdSphere, is not operating properly this morning. It appears Zoho is having an issue with their servers. While Zoho works to fix the issue, please email us at [email protected] if you have any issues with the new build and/or have questions. We apologize for any inconvenience and hope our chat feature will begin operating properly again soon!
We are dripping some new features on top of the FEB 2020 build which we’ll outline at the top of this post.
4-9-2020 Update – All ranking excel outputs now feature nested details on tab two (see image below). The excel outputs will take a little longer to run but now include all creative level details including play buttons good for 30 days. Now, it’s easier than ever to share creative details! Applying various filters to the ranking report, saving your filter settings, and using our new email automation features, allow for all kinds of exciting reporting options. Checkout our new updated Adsphere User Guide for all of the details!
3-5-2020 Update – We have made some minor UI enhancements to the main ranking system and included totals for airings and spend in the header of all ranking reports. This will make it much easier to trend spend levels over time without having to output a ranking report and total sum the columns. Here’s how it looks:
These totals have also been added to the header of all excel ranking reports (see below).
AdSphere’s user interface has been updated to work better across different screen resolutions on desktops as well as laptops. Support for tablets and eventually mobile devices is planned for later this year.
We are also pleased to introduce a new Dark Mode for AdSphere which replaces the prior black theme. This is a far more comprehensive graphic treatment that we hope will make AdSphere easier on the eyes for some.
Introducing Advertiser & Brand Lists
We are excited to bring forth a new game changing feature to AdSphere called “Lists” which allows one to create and save a custom list of advertisers or brands. When a saved list is applied to the ranking system, airings data will be filtered for just those specific advertisers or brands. Up to 100 brands or advertisers can be saved per list. There is no limit on the number of lists that can be created and shared with other AdSphere users on your company’s account.
In November of last year, AdSphere introduced a new network excel feature that maps the spend for all advertisers or brands on a ranking report across networks, dayparts, and programs. Now, by combining these two features, one can map the aggregated spend across a custom list of advertisers or brands. Multi-advertiser & brand analysis is now possible saving time and improving results!
Below please find a video tutorial showing how to create a custom list of advertisers or brands. You’ll also learn how to apply that list to the ranking system and run a custom network excel output!
Update to Global Search
When using Global Search in AdSphere, you can now put quotes around a search term or phrase to limit results to exact full word/phrase matches.
As an example, in the case of Copper Fit (without quotes) approximately 111 brands are returned that have some association with either the word Copper or Fit. In contrast, search for “Copper Fit” (with quotes) narrows the results down to just 17 brands with the exact phrase “Copper Fit” in the name.
With new builds, we’re always on the hunt for bugs. If you find anything that seems odd, please send a report to [email protected] Thank you in advance for your help!