System Status – 1/15/20

6:37PM PST – 1/15/20 – This maintenance was not planned. We’re investigating an issue that is impacting AdSphere at this hour. We hope to resolve the issue and/or provide more information soon.

Update – We determined the root cause was a bad piece of code that was causing the database server to become overloaded. The issue was fully resolved by about 8PM PST on 1/15/20. We apologize for any inconvenience.

System Status – 1/7/20

Yesterday 1/6/20 at 5:30AM ET we had one of our capture servers go offline which impacted airing detections on 8 networks through 1/7/20 at 1:50AM ET. While this server is back online and functioning normally, we are still working to determine the causes of the issue. We apologize for the loss of data during the offline period on the following networks:

Great American Country, HGTV, IFC, Inspiration, Lifetime, Lifetime Real Women, Logo, and Military History.

Happy Holidays!


System Status – 12/13/19

We had an issue today which has impacted 8 networks. No airings have been lost but reporting is behind. We expect the system to catch up in the next 24 hours at which time all airings should be reflected and reporting times returned to normal on these 8 networks:

Great American Country, HGTV, IFC, Inspiration, Lifetime, Lifetime Real Women, Logo, and Military History

We apologize for any inconvenience.

Update 12/14 – It is taking the system longer to catch up and report airings on the above 8 networks than originally thought. We are hoping the system will catch up over the weekend.

Update 12/16 – System was able to catch up over the weekend. 🙂

New AdSphere Build – 12-11-2019

A new build of AdSphere was pushed today with a short list of feature enhancements and bug fixes.

A new “System Status” button has been added to the top of the Homepage. There has always been a system status page, as part of the Adsphere blog, but now a red indicator will appear on this button indicating when there is a new system status message to read. With a single click, you will now be able to navigate to the system status page!

The Blog button also has this new feature and a red dot will appear whenever there is a new AdSphere blog post, such as this one. Once you click on a button with a red dot, the red dot will be removed in order to alert you in the future to new content.

The “What’s New” button is also fully dynamic now. Currently there is a red dot with a value of “6” that appears on this button. As you click any of the of the six selections under this button, the value in the red dot will decrement by one. After you have clicked on all six of these items, the red dot will be removed until such time as there are additional new items to review.

Sneak Preview of what’s coming next…

Later this month, we plan to release a new feature that will allow you to create custom “lists” of brands and/or advertisers as a new type of ranking system filter! One can then apply said “lists” just like any other filter to create a custom ranking report which will only include data from the brands or advertisers of your choice. You will be able to create individual lists of brands and advertisers and give each list a unique name. You will be able to share your “lists” with colleagues similar to how reports and filters are shared! Lists can be applied and saved with any other combination of filters using the SAVE FILTER feature. This will allow for the creation of special ranking reports which you can schedule to be automatically emailed. When combined with the existing network excel output, users will now be able to study any custom list of brands or advertisers to determine top performing networks, dayparts, and programs!

Lists will be a powerful new filter that will allow DRMetrix to bring forth brand comparison and other new exciting features!

System Status – 12/10/19

A new build was pushed today to production and it appears to have caused a bug with the REPORTS TAB for some users. When clicked on, it fails to load and then locks up session. As of 7:00AM PST the development team is working on a fix and/or possible reverting back to prior build.

Update at 7:18AM – Process of reverting back to prior build should be completed by 7:25AM. If anyone has issues with report tab, please try logging out and logging back in to reset to prior build.

New AdSphere Build – 11-28-2019

Happy Thanksgiving!

DRMetrix pushed a new AdSphere build today which mainly focuses on system stability and bug fixes. We have also changed how we refer to DPI ad breaks in AdSphere. In many places, we previously referred to DPI ad breaks as “local DPI” or just “local” throughout the system and in various excel reports. In this new build, you will only see the term “DPI” which refers to airings detected in the DPI ad breaks on the networks. We have removed the term “local” as it has created too much confusion over the years.

If you are not familiar with DPI ad breaks, we encourage you to click on this link to learn more. You will discover that DRMetrix is the first television research provider that monitors commercial grade network feeds in a DPI compliant manner and what this means.

Previous to this change, DRMetrix found that many users were confusing “local breaks” and “local” to mean local market MVPD airings. Although we would try to explain that these terms refer to “local DPI ad breaks” on the networks, confusion remained. In an attempt to communicate more clearly, DRMetrix will standardize on the term “DPI” or “DPI ad break”. You will notice in all excel outputs where the term “local” was used previously, that the column headers will now simply read “DPI”. Also, instead of denoting DPI breaks with “L” in our excel outputs, we will pass the value “D” short for DPI. National ad breaks will continue to use “N”.

System Status – 11/24/19

DRMetrix is updating Q3 rates to “actuals” today. To learn more about this process, which takes place once a quarter, please click here and review the section “Projected Rates vs. Actuals”. The ETL was paused on Sunday 11/24 at 3:50PM ET. Reporting will be delayed until the ETL is back online and caught up. Our goal is to have things back to normal by 3AM ET Monday 11/25.