Extreme Weather in Texas caused three of the Fox Cable Networks to go out of service from 1:30AM to 10:30AM EST today. Service has since been restored. Stay warm and safe out there!
What’s with the new email authentication?
We apologize for the inconvenience but we’ve had some issues related to unauthorized access to AdSphere. This can occur when someone changes employment and their Adsphere account is not deactivated by their employer. This has allowed some individuals to continue accessing Adsphere. We would invite all of our clients to occasionally audit their AdSphere users and deactivate non-employees.
When someone leaves a company, it is common for them to lose access to their corporate email address. So, as a catch all, we are asking for users to authenticate one time via email every six months.
We realize the some clients may have email delivery issues related to spam services blocking emails from drmetrix.com. That said, it’s important for these issues to be resolved by unblocking emails from drmetrix.com. This will also allow users to take full advantage of various features of AdSphere that rely on the ability to push reports to users via email. If you are having trouble receiving drmetrix.com emails, please check your local spam folder first. If you can’t locate our emails in your spam folder, then please ask your company email administrator to “white list” all emails coming from drmetrix.com. This way, none of your company users will be inconvenienced and everyone will be able to receive AdSphere tracking & alert emails as well as other automated email reports.
We thank everyone for their understanding and patience.
7:30 PM EST – It appears there is a problem this late afternoon and we have technicians who will be on site to troubleshoot within the hour. The issue may be with our database server which is causing issues with our front end Adsphere, AVS, and DRMetrix.com websites. We anticipate the issue will be resolved soon. More updates to follow.
8:30 PM EST – All systems are back online. We apologize for any inconvenience.