System Status – 9/29/20

DRMetrix is experiencing issues this morning at our main co-location data center that are impacting our services and others.  We are working to get AdSphere back online.  Thank you for your patience this morning.  Updates will be made available as soon as we know more.

Update 12:17PM ET – AdSphere services are back online.  Our co-location center experienced a critical power issue within their infrastructure early this morning that took some of our equipment offline.  We are working to bring all of our capture servers back online and are still assessing the situation and what impacts it may have had on our video feeds.  We expect some impact on our airing detections for today.  More information as it becomes available.

Update 7:55PM ET – We regret to inform that today’s issues impacted some of our video streams from 7:30a to 11:30a EST.  This will result in lost detections on some networks during this period of time.  We are waiting on full details from our provider as to what happened that caused the issue and what remedial steps will be taken to prevent another occurrence.  It is hard to express the frustration and disappointment we experience when something like this occurs and we offer our humble apologies.