We regret to inform that at 22:15:45 ET on Friday, March 26th, our ETL was taken offline to perform some system maintenance and was not properly restarted. The issue was discovered Saturday morning. The ETL is back online and will be catching up today.

As a result of the ETL being offline, airings will be coming into AdSphere and AVS slower than normal. No airings have been lost only delayed. AVS files automatically generated for Friday 3/26 will be missing data after 22:15:45 ET due to the issue. We expect the system will catch up Saturday and things will be back to normal by end of day.

We apologize for this issue. If anyone needs assistance regenerating their daily file for 3/26, please reach out to support@drmetrix.com

We will be doing some system maintenance from midnight ET until 3AM EST. During this time there may be brief periods of service disruption.

These was an update being applied to the system videos and something went wrong. Murphy’s law in action. We are aware that AdSphere is not properly showing video results presently and we are working to fix. Updates to follow. We apologize for the inconvenience!

Update – Videos are working again. 🙂

The contact data on Advertiser Pages is offline this morning and/or showing incomplete results. We are aware of this problem and will have a fix for it soon. We apologize for the inconvenience.

Update 12pm EST – This issue has been resolved and was a result of a Cron job that didn’t complete properly. We are asking the development team to create a fail safe so this can’t happen again.

ION Plus and QUBO are both off the air as of 2/28/21.

Here’s a news article explaining the same: 

https://www.nexttv.com/news/scripps-begins-to-move-katz-networks-to-ion-tv-stations

Extreme Weather in Texas caused three of the Fox Cable Networks to go out of service from 1:30AM to 10:30AM EST today. Service has since been restored. Stay warm and safe out there!

What’s with the new email authentication?

We apologize for the inconvenience but we’ve had some issues related to unauthorized access to AdSphere. This can occur when someone changes employment and their Adsphere account is not deactivated by their employer. This has allowed some individuals to continue accessing Adsphere. We would invite all of our clients to occasionally audit their AdSphere users and deactivate non-employees.

When someone leaves a company, it is common for them to lose access to their corporate email address. So, as a catch all, we are asking for users to authenticate one time via email every six months.

We realize the some clients may have email delivery issues related to spam services blocking emails from drmetrix.com. That said, it’s important for these issues to be resolved by unblocking emails from drmetrix.com. This will also allow users to take full advantage of various features of AdSphere that rely on the ability to push reports to users via email. If you are having trouble receiving drmetrix.com emails, please check your local spam folder first. If you can’t locate our emails in your spam folder, then please ask your company email administrator to “white list” all emails coming from drmetrix.com. This way, none of your company users will be inconvenienced and everyone will be able to receive AdSphere tracking & alert emails as well as other automated email reports.

We thank everyone for their understanding and patience.

7:30 PM EST – It appears there is a problem this late afternoon and we have technicians who will be on site to troubleshoot within the hour. The issue may be with our database server which is causing issues with our front end Adsphere, AVS, and DRMetrix.com websites. We anticipate the issue will be resolved soon. More updates to follow.

8:30 PM EST – All systems are back online. We apologize for any inconvenience.

Email links not working?

Emails sent by AdSphere, with links to download excel reports, are not working for some users. When you click to download the report, Chrome is not always downloading the file. We understand that Chrome has recently made some changes that is causing the issue and we are currently working on a fix. In the interim, you can right click on the download links and choose the option to open the link in a new tab. This temporary work around will allow you to download any of our excel reports without issue.

DRMetrix had a network capture server fail from 12/22/20 at 18:00 ET to 12/23/20 at 18:00 ET impacting 7 networks. Airing detections on the following networks were impacted: Viceland, History Channel, Science, USA Network, VH-1, WGN Superstation, and Women’s Entertainment. Systems that are in place to monitor and alert our team to such failures did not work as expected in this instance. We have investigated the cause and are making changes to these systems to help mitigate future occurrences. We sincerely apologize for any inconvenience caused.