Happy Valentines Day! We regret to inform that a bug was introduced with our recent QR code build that was remedied today. The issue caused AdSphere to under report airings for certain brands that may have incorporated a QR code in their creatives. With default filter settings, all airings should now be properly reflected for current and prior weeks in AdSphere. To report any discovered issues, please email support@drmetrix.com

AdSphere went down around 5:30A PST this morning due to a power related issue. We’re working on bringing our systems back online. No firm ETA as of now but we’ll post updates here. Sorry for the inconvenience and happy Halloween!

11:49AM – Some systems are back online and it appears AdSphere is up and running. That said, our platform is not running at 100% and there are issues with report generation. We hope to have everything back to normal by tomorrow AM if not sooner. There’s still a lot of work going on behind the scenes. We apologize for the inconvenience!

Due to a technical issue, reports that would ordinarily be delivered on Monday, September 19 will be delayed 24 hours and will be delivered on Tuesday, September 20th.

We apologize for this inconvenience

We are having issues with playback of airing level videos and thumbnails today. The wrong files are being played back in many instances. We expect this issue will be resolved in 48 hours or less.

There is also an issue with extra short form spot detections during infomercial blocks that will be fixed momentarily.

We apologize for any inconvenience.

5/4/22 Update – Fix was pushed to production for airing level videos yesterday. Also, we have removed all of the erroneous short form detections that creep into our data during infomercial time blocks. Please email support@drmetrix.com if you encounter any issues!

DRMetrix will be performing scheduled maintenance starting at 6PM EST on 12/24/21 through 6pm EST on 12/26/21. During this time some features and data may not be available. Warm holiday wishes for the remainder of the season!

2:15PM ET Update – Appears we had a hardware issue crop up this AM that the team has been working on the past hour. If you’re seeing this message, that’s progress! We hope to have AdSphere back online momentarily and apologize for the issue.

3:10PM ET Update – It appears there was some kind of hardware/software issue in the control module of our SAN storage system. The underlying issue has been resolved but it appears it’s going to take most of the day to get systems back to normal. Our apologies and we will post more information as it becomes available.

4:30PM ET Update – Progress is being made but our team is still working on getting all of the critical systems back online after the control module issue of earlier today. We should be back to normal by end of day.

6:00PM ET Update – Adsphere is back online. We appreciate everyone’s patience today! Thank you.

DRMetrix had a failure this morning with one of its uninterruptible power supplies. Team is working to bring impacted servers back online and we hope to have service restored soon.

System appears sluggish on login and AdSphere is running slower than normal. There appears to be some kind of DNS problem on our database server. Technicians are working on the problem presently and should have things back to normal soon.

Update: This issue has been resolved. We apologize for the inconvenience.

Problem with airing level videos

A recently discovered issue is impacting airing level video playback. An airing level video should be available for the first 10 days after a creative airs. This is a helpful feature for creatives that use different 800 numbers across different networks or make any creative modifications which may be network or airing specific. When one clicks view links, during the initial 10 day window for any airing, such as in airing detail excel outputs or in the network log view, the video that plays should be of the actual airing and contain the correct 800 number, etc. Currently, the system is not playing the correct airing level video but rather a video sample of the creative which can be from any network.

For advertisers using different 800 numbers across networks, this situation may result in the wrong 800 number appearing in the video playback for airing level videos. This situation is due to a programming error on the part of our AdSphere development team and we are still working to determine when this issue started. Normally, user input would have exposed this type of issue, however, in this particular case, a member of our team happened to notice the issue. Our AdSphere development team is currently working to fix this issue and the plan is to push the fix to AdSphere on Friday of this week after they spend 2-3 days doing proper quality control checks. We sincerely apologize for this issue.

8/27/21 Update – The fix for airing level videos has been pushed to production. Please report any issues to support@drmetrix.com

There was a major power issue this evening that we understand impacted a rather large 30+ mile radius area which happens to include DRMetrix’s data center. In addition to the power related issues, part of a fiber optics ring was taken offline causing a regional loss of internet which impacted websites across the region. One of DRMetrix’s uninterruptable power supplies was damaged during the event. As a result, we have numerous servers that have to be rebooted, file integrity scans performed, etc. One of our database servers was also damaged and needs to be repaired. Presently, we have a technical support team working on all of these issues but it is going to take some time to resolve all of them. Please know that videos and thumbnails will not work until database server is repaired. It’s unlikely that all systems will be fully restored by the morning so these impacts may continue during the day on Thursday. We’ll post here as additional details become available.

8/19/21 7:00AM Update – Repairs are still ongoing. AdSphere is currently in maintenance mode but we are trying to bring it back online. When we do, initially videos and thumbnails may not work until repair on video database server is also complete. That process is ongoing. Will post update when we have an ETA on completion.

8/19/21 9:47AM Update – AdSphere is back online but work on DB server for video and thumbnails is still ongoing. A message will appear that video and thumbnails are not available and to try again in some time. Recovery of additional servers to get ad detections functioning normally again is ongoing.

8/19/21 8:30pm. Video and thumbnails are working once more in AdSphere.