System Status – 7/5/2020

Capture Server went down on 7/3 at 21:22 ET.  The issue was resolved on 7/5 at 16:10 ET.  The following networks were impacted:  Food, Fox Business, Fox Sports 1 & 2, Fusion, FX Movie, FXX, and Golf.

We apologize for this issue and we’re researching the root cause.



System Status – 6/30/2020

AdSphere Was Down for 60+ Minutes this Afternoon

We apologize for an issue that took AdSphere offline this afternoon.  No airings data was lost but our users were not able to reach and/or log into the system.  We’re still investigating what caused the problem.  We’ll post another update as soon as we have more details to share.

4:25PM PT Update – AdSphere is back online but the system is not stable at the moment nor operating normally.  We believe there is a software related issue creating a large number of database connections and overwhelming our web and database servers.  The development team will be isolating the issue in their new day and we expect to have resolution soon.  Adsphere should be back to normal by the morning, if not beforehand.  Again, we apologize for this inconvenience.

System Status – 5/28/2020

Our development team pushed a new build of AdSphere this morning which is causing airing detail reports to download with no data.  The team is currently working to rollback the latest build or fix the underlying issue.  We thank our clients who reported the issue!  We hope to have airing detail reports working properly in the short term.  Thank you for your patience while we fix this issue.

8:10AM Update – Rollback of AdSphere build has resolved this issue.  We apologize for any inconvenience.

System Status – 5/12/2020

We have a capture server that went offline end of last week that our technical team has been working to resolve.  It is impacting the following four networks that are currently offline.  Create, Comet, CW Network, and ION Network.  We apologize for any inconvenience and we will post an update when this situation is fully resolved.

5/15/20 Update – Underlying problem that caused the above issue was finally isolated and resolved today.  We apologize for the inconvenience and are glad to have these networks back online!

System Status – 3/2/2020

We are investigating an issue with network log view this morning where the same airings data is being shown for all recent dates. This may have something to do with the recent leap year. We apologize for the inconvenience. More details to follow.

8:18AM update. Network Log View issue has been resolved. Turns out it was indeed related to leap year.

System Status – 2/16/20

Most of DRMetrix’s systems were back online and functioning normally as of 3AM this morning. Due to a catastrophic controller failure on our large storage array, DRMetrix systems went offline and were unable to capture airings data from approximately 11PM on 2/14 (Friday evening) through 3AM this morning. There are a few network capture servers that are still offline and being worked on today. We will be speaking with our hardware vendors to determine why redundancy measures failed and what can be done to prevent a controller failure like this in the future.

We sincerely apologize for the loss of airings data this weekend.

System Status – 2/15/20

DRMetrix encountered a catastrophic hardware failure late Friday evening. A controller on our main storage array malfunctioned and the system did not properly fail over to the redundant controller. We are still investigating why the built in redundancy failed. Service availability was affected through end of day Saturday. At this time, systems are back online and are catching up on the processing of airings. We are still determining the overall impacts of the hardware failure and whether or not any airings data was lost. More details will be posted when available.