There was a major power issue this evening that we understand impacted a rather large 30+ mile radius area which happens to include DRMetrix’s data center. In addition to the power related issues, part of a fiber optics ring was taken offline causing a regional loss of internet which impacted websites across the region. One of DRMetrix’s uninterruptable power supplies was damaged during the event. As a result, we have numerous servers that have to be rebooted, file integrity scans performed, etc. One of our database servers was also damaged and needs to be repaired. Presently, we have a technical support team working on all of these issues but it is going to take some time to resolve all of them. Please know that videos and thumbnails will not work until database server is repaired. It’s unlikely that all systems will be fully restored by the morning so these impacts may continue during the day on Thursday. We’ll post here as additional details become available.

8/19/21 7:00AM Update – Repairs are still ongoing. AdSphere is currently in maintenance mode but we are trying to bring it back online. When we do, initially videos and thumbnails may not work until repair on video database server is also complete. That process is ongoing. Will post update when we have an ETA on completion.

8/19/21 9:47AM Update – AdSphere is back online but work on DB server for video and thumbnails is still ongoing. A message will appear that video and thumbnails are not available and to try again in some time. Recovery of additional servers to get ad detections functioning normally again is ongoing.

8/19/21 8:30pm. Video and thumbnails are working once more in AdSphere.