We had a capture server malfunction impacting four OTT networks from 4AM EST on 2/23/20 until 2AM EST on 2/24/20. The networks impacted were Heroes & Icons, Laff, Bounce, and Charge. We apologize for any inconvenience caused.
Most of DRMetrix’s systems were back online and functioning normally as of 3AM this morning. Due to a catastrophic controller failure on our large storage array, DRMetrix systems went offline and were unable to capture airings data from approximately 11PM on 2/14 (Friday evening) through 3AM this morning. There are a few network capture servers that are still offline and being worked on today. We will be speaking with our hardware vendors to determine why redundancy measures failed and what can be done to prevent a controller failure like this in the future.
We sincerely apologize for the loss of airings data this weekend.
DRMetrix encountered a catastrophic hardware failure late Friday evening. A controller on our main storage array malfunctioned and the system did not properly fail over to the redundant controller. We are still investigating why the built in redundancy failed. Service availability was affected through end of day Saturday. At this time, systems are back online and are catching up on the processing of airings. We are still determining the overall impacts of the hardware failure and whether or not any airings data was lost. More details will be posted when available.
We had a network outage on DIY for 50 minutes today between 13:00 to 13:50 EST. Our apologies for any inconvenience.
Our new February 2020 build was released today. The chat service we use, provided by a third party (Zoho), which allows our users to initiate chats for support inside of AdSphere, is not operating properly this morning. It appears Zoho is having an issue with their servers. While Zoho works to fix the issue, please email us at [email protected] if you have any issues with the new build and/or have questions. We apologize for any inconvenience and hope our chat feature will begin operating properly again soon!
Our AMC feed went offline due to a technical issue from 10:30A to 11:40A EST. We apologize for any inconvenience.
We had a problem with one of our over-the-air signals for the network TBD which resulted in an outage from 1/18 14:00 EST to 1/20 09:00 EST. Service has been restored. We apologize for any inconvenience.